Terms & Conditions
Your Memorigin watch has been developed and produced entirely by Memorigin. In order to ensure that the watch functions properly, Memorigin advises you to carry out maintenance every three to five years by an authorized service center. Checking your Memorigin watch regularly every 3 to 5 years helps to preserve its precision and performance.
The images shown the item color may have slight deviation. Please note before buying it.
All prices are subject to change without notice. Shipping fees when applicable are not included unless specified otherwise. Memorigin is not responsible for typographical errors. Prices are in US dollars (USD) unless specified otherwise.
All orders must be prepaid. We currently accept payments through PayPal. We do not accept COD orders or personal checks. All payments will be cleared before items are shipped.
Kors International Holdings Limited is an official authorized dealer of Memorigin Watch Company Limited based in Hong Kong. The estimated delivery date usually takes 3 weeks or more. We may use FedEx for shipping items. All shipping charges are displayed upon checkout, before the payment is made. In rare instances, we may contact you if the shipping charges change. For free shipping, we may use FedEx International Economy.
We are not responsible for any other fees such as brokerage fees, taxes and duty collected at the time of delivery. Please contact your local customs offices for more information.
Memorigin grants the purchaser the opportunity to exchange goods on the basis of defects which fall under the same article. To obtain an exchange of goods, the purchaser is obliged to email us within 7 working days of receipt, indicating the code of the article or articles that you intend to exchange. Exchanges or returns of products which have been tampered with, worn, washed or altered in any way are not accepted. It is the purchaser's responsibility to insure the transport of exchange goods; in the case of theft or loss, goods will not be reimbursed. Custom-made articles cannot be returned.
No refund is available.
In Memorigin's warranty service, Memorigin provides two year free repair service from the date of purchase. To extend one year free warranty service, customers should register online in Memorigin official website for the warranty extension. The damage of accessories such as watch case and strap are excluded in the warranty service.
This warranty covers the repair of the damaged Memorigin tourbillon watch under the normal use (by the judgment of Memorigin's technician) only. For any misuse, negligence (such as crashing, wetting), or modification, repair and handle of the movement by non-Memorigin's technician, the warranty is null and void in these situations.
Memorigin reserves the right to make the final decision.
Enquiry about the warranty service
Email: [email protected]
Recommendations for use
Avoid wearing the watch when playing sports that could have a "violent" vibration on the movement (i.e. golf, tennis)
The power of the tourbillion watch is driven by the mainspring barrel. It is highly recommended to wind your watch regularly. (i.e. if you wind your watch today at 10a.m., then it will be the best for you to wind your tourbillon at 10a.m. the next day.) To wind your watch, use your thumb to turn the crown in clockwise direction. Do not use excessive force to wind your watch fully, because it may break your mainspring barrel and cause unnecessary damage.
Before any contact with water, make sure that the crown has been pressed in fully against the case. Do not use the push buttons when the watch is immersed in water
Keep the watch away from all sources of heat and electro-magnetic fields of all kinds.
Keep the watch away from high temperature or environment with corrosive gases. Human sweat and perfume are the most common types of corrosive catalyst and need to be removed by soft fabric cloth (e.g. silk) immediately.
Email: [email protected]